UNDERSTANDING OF QUALITY
Evaluation of Customer Complaints
KOPSAN Plastik A.Ş. has the TSE 10002 Customer Satisfaction management standard certificate since May 2010.
With the power of this document, we are working with all our strength to provide the best service to our customers as soon as possible and to meet their needs.
Our biggest goal is to produce the most ideal product according to the working conditions and demands of our customers and to make it available and to ensure its continuity.
After each complaint, a satisfaction survey is sent to our customers and the collected data are analyzed and published at the end of the year.
Customer complaint is our source of success
The complaints of our customers about the stretch film, grocery roll, bag and shrink products we offer help our company to grow day by day and strengthen our reflex to respond to needs.
Thanks to customer complaints, we produce the best and meet the demands of our customers.
Smiling customers, quality products
Our customers are returned within the same day after their complaints.
Our goal is to finalize our customers' complaints as soon as possible after the necessary arguments are provided and to satisfy our customers in terms of service.
Quality is a measure that shows our ability to reflect the expectations of our customers to our products and services.
To achieve this, our company adopts the Customer Oriented Management System and delivers the desired product and service in a timely and high quality manner without allowing any prejudices.
TS EN ISO 9001: 2008 Quality Management System, TS ISO 10002: 2006 Customer Satisfaction Management System, TS 18001: 2014 Occupational Health and Safety Management System, ISO / IEC 27001: 2013 Information Security Management System have been adopted and implemented in all our business processes .